Complaint

Went to a restaurant hoping to get a nice, decent meal with my family. What a horrible experience we received. Read my official complaint to the restaurant (picture taken from thomas hassler's fotopages)

I went to your restaurant just now (23/02/08) for a nice dinner considering that your restaurant appeared in local newspaper with good review. I was hoping for a nice meal with a cozy environment to chat with my family. To my disappointment, your restaurant failed to achieve what was advertised in the newspaper review.

Firstly, there was no one ushered us to any vacant table. Although this is quite normal for restaurants in Malaysia that the customers walk themselves to the table, but with the good review you get I expect at least this service. Your menu selection is not that big, in fact I've seen road-side 'warung' with more varieties than yours. But then the things that drove the ultimate disappointment would be your staffs had wrongly cooked our order and my food arrived late. By late, I mean, really late. Out of 4 staffs that I asked, only 1 had the courtesy to apologize to me. My mom and I ordered the same item which was 'mee tomyam', but then your staff put a normal 'tomyam' on our table. When we said we ordered 'mee tomyam', he quickly took the 'tomyam', stuffed some noodles inside it then served it back to my mom. And bear in mind, although we ordered 2 same items only 1 arrived. Your staff didn't even apologize to my mom for the mistake.

I am a programmer, and I do F&B POS system in my office. It really amazes me how your cashiering system uses computer but you fail to put a kitchen printer in your kitchen. Your POS system is for show or what? If you're only using it for cashiering, then just use the normal cash register instead of spending lots of money into the POS terminal. I really suggest for you to install one so that silly mistakes like this won't happen again and to make use of your equipment. And yeah, we didn't even get a discount for all these. Although it is not my type to ask for discount, but with these kind of mistakes your staff should at least offered me discount or any other complimentary dishes to compensate that.

Sad to inform you that although the newspaper review is good, I am totally against it to the point I believe you have purposely prepared your best meal for the writer. I don't think there is any way for me to come to your restaurant again, I am very sorry.